Terms of Use

1. Acceptance of Terms

These Terms of Use govern your access to and use of our website, client portal, and all software development and system engineering services provided by us. By accessing this platform or engaging our services, you confirm that you have read, understood, and agree to be legally bound by these Terms. These Terms apply to all visitors, clients, partners, and any individuals acting on behalf of a legal entity.

IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT USE OUR SERVICES OR ACCESS OUR PLATFORM.

2. Scope of Services

We provide professional software and system development services, including but not limited to: custom web and mobile application development, enterprise system integration, API design and backend engineering, cloud infrastructure setup, UI/UX design, technical consulting, and ongoing maintenance and support. The specific deliverables, timelines, pricing, and acceptance criteria for each engagement are defined in a separate Master Services Agreement (MSA) and Statement of Work (SOW), which take precedence over these general Terms in the event of a conflict.

3. Client Responsibilities

To enable successful delivery of services, you agree to:

• Provide accurate, complete, and timely project requirements, feedback, and approvals.
• Grant necessary access to systems, repositories, APIs, or third-party tools required for project delivery.
• Designate a responsible point of contact who has authority to make project decisions.
• Ensure that any content, data, or third-party materials provided to us do not infringe on the intellectual property rights of others.
• Comply with applicable laws and regulations, including data protection requirements, in relation to your use of the delivered software.

4. Intellectual Property & Ownership

Upon receipt of full payment, all custom-developed software, source code, and deliverables created specifically for your project will be assigned to you as specified in your project contract. Until full payment is received, all intellectual property rights remain with us. The following are expressly excluded from any assignment and remain our exclusive property:

• Our pre-existing tools, frameworks, libraries, and boilerplate code.
• Internal development methodologies, templates, and proprietary processes.
• Any open-source components used within your project, which remain subject to their respective open-source licenses.
• All content, branding, and materials on this website.

5. Confidentiality

Both parties agree to maintain the confidentiality of all proprietary or sensitive information disclosed during the course of the engagement, including but not limited to business strategies, technical architectures, source code, user data, and commercial terms. This obligation survives the termination of the project for a period of three (3) years. We will implement reasonable safeguards to prevent unauthorized disclosure of your confidential information to third parties.

6. Payment & Subscription Terms

Payment terms, project fees, milestone schedules, and - where applicable - subscription or retainer fees are outlined in your individual project agreement or service plan. Unless otherwise stated:

• Invoices are due within the payment period specified in the SOW or invoice.
• Late payments may incur interest charges or result in suspension of active development work.
• Retainer and subscription services are billed in advance on a monthly or agreed periodic basis.
• All fees are exclusive of applicable taxes, duties, or levies, which are your responsibility.
• Refunds, if applicable, are subject to the cancellation and refund policy defined in your service agreement.

7. Service Level & Warranties

We warrant that all services will be performed in a professional and workmanlike manner, consistent with industry standards. For maintenance and support engagements, response times and uptime commitments are defined in a dedicated Service Level Agreement (SLA). We do not guarantee that delivered software will be error-free in all possible environments; however, we are committed to addressing reported defects promptly within the warranty period specified in your project contract.

8. Acceptable Use

You agree not to use our services or any delivered software to:

• Develop, distribute, or operate systems intended for illegal, harmful, or fraudulent activities.
• Violate the privacy or data rights of end users or third parties.
• Reverse engineer, decompile, or attempt to extract proprietary methodologies from our internal tools or systems.
• Resell or sublicense our services to third parties without prior written consent.

9. Limitation of Liability

To the fullest extent permitted by applicable law, our total aggregate liability arising out of or in connection with these Terms or our services shall not exceed the total fees paid by you in the three (3) months preceding the claim. We shall not be liable for any indirect, incidental, consequential, or punitive damages - including loss of data, revenue, or business opportunities - even if we have been advised of the possibility of such damages. This limitation does not apply to liability arising from willful misconduct or gross negligence.

10. Termination

Either party may terminate an engagement in accordance with the termination provisions of the applicable SOW or MSA. In the event of termination, you will be invoiced for all work completed up to the termination date. Access to any project systems or environments maintained by us will be revoked, and deliverables completed to date will be handed over subject to settlement of outstanding payments.

11. Governing Law & Dispute Resolution

These Terms and any disputes arising from our services shall be governed by and construed in accordance with the laws of the jurisdiction in which we are registered, unless otherwise specified in your project agreement. Any dispute not resolved through good-faith negotiation within 30 days will be referred to binding arbitration or, where agreed, resolved in the competent courts of our registered jurisdiction.

12. Amendments

We reserve the right to update these Terms of Use at any time. Material changes will be communicated to active clients via email or a notice on our platform at least 14 days before taking effect. Your continued use of our services after the effective date of any changes constitutes your acceptance of the revised Terms.